Telephone : 0121 522 3314 or 07904 230126 or 07932 615339

Suppliers of high quality affordable kitchens and worktops

www.flavellinteriors.co.uk

	We are able to accept electronic payments via Paypal.  Upon receipt of an order a Paypal Invoice will be raised detailing items purchased, price and carriage charge.

	We can also accept banker’s drafts, personal cheques or bank transfer. Should you choose any of these payment methods please send to: Flavell Interiors, Unit 11 Black Country Retail Park, Charles Street, west Bromwich B70 0EN

	If payment via BACS transfer is required we will supply relevant details upon request.

	All orders paid for by cheque or money order will be despatched upon clearance of payment.

	Cash must be sent by registered post and this is at the customer’s own risk. However, receipt will be confirmed by phone or email on the day payment is received.

	Most orders are despatched within 3-5 working days. In the event that the product is temporarily out of stock, or if it is a “Special Order Item”, we will contact you by telephone or e-mail to advise of the expected delivery date.

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Deliveries will be made by courier service and charges will be specific to each order.  For orders consisting of 5 items or less, a nationwide carrier will be used. In this case, we would advise that the insurance option is taken for orders with a value of £50.00 or more, as Flavell Interiors will not be liable for any damage or loss incurred in transit.

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Upon delivery, it should be ensured that the customer inspects the goods for any signs of damage before signing the delivery documentation. We suggest that particular attention is paid to any fragile items. If there are any issues regarding delivery, please contact us by email (enquiries@flavellinteriors.co.uk) or by phoning 0121 502 0373 or alternatively 07904 230126 or 07932 615339.

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All items listed in our online store are subject to availability. If the goods ordered are unavailable, contact will be made at the earliest opportunity to advise of when they will be in stock. Please note, that in these circumstances delivery dates may be approximate and we recommend that installation of any products is NOT arranged before actually receiving and checking the goods.

	We cannot be held liable for any consequential losses, charges, damages or expenses incurred as a result of a delay in delivery.  Alternatively, we will be happy to recommend other products of a similar price and quality which are available for immediate despatch.

	The customer may cancel an order at any time up to 7 days after taking delivery of the goods. If it is wished to cancel an order once the goods have been delivered, they may be returned for refund provided:

1.	In the case of flat-pack units, they remain in flat pack form, and

2.	The items are in a re-saleable condition and must be in their original unopened packaging.

	In both instances the customer is responsible for returning the goods to us and must therefore bear the cost of any returns.

	When returning goods, it is recommended that the customer enquires  about ‘damage cover’ with the carrier. If returned goods are damaged in return transit to us, a refund will not be issued. Once received, the customer will be refunded the cost of the goods excluding the original delivery charge.